Shipping & Return Policy
Postage will be charged depending upon the weight and volume of the order. Postage will be non-refundable.
We shall use reasonable endeavours to despatch Product to you by the estimated delivery date, usually 3-5 working days within UK mainland, but time shall not be of the essence for delivery and we shall not accept liability for failure to deliver within the stated time or on a stated day where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times.
If a delay is likely, we shall contact you and advice of the delay. You will not be entitled to damages or compensation if delivery of Product does not occur on the estimated delivery date.
If we are unable to deliver the Product within 30 days of the estimated delivery date, you will, as your sole remedy, be entitled to cancel the Order and require any monies paid to us in respect of that Order to be refunded. In order to cancel, you must send written notice of cancellation to us after the estimated delivery date but before actual delivery of the Product or notification from us that the Product is ready for delivery.
Delivery is deemed to take place when the Product is delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.
You are required to be able to accept the Product when they are ready for delivery within Normal Working Hours.
Ownership of the Product shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of:
The Product; and all other sums which are or which become due to us from you on any account. Until ownership of the Product has passed to you, you must:
Hold the Product on a fiduciary basis as our bailee;
Store the Product (at no cost to us) separately from all other Product of yours or any third party in such a way that they remain readily identifiable as our property;
Not destroy, deface or obscure any identifying mark or packaging on or relating to the Product; and
Maintain the Product in satisfactory condition:
Your right to possession of the Product shall terminate immediately if you have a bankruptcy order made against you or if you make or know of any arrangements in respect of your actual or possible insolvency, liquidation, winding up or other arrangements with your creditors.
In the event that you have failed to make full payment for Product by the due date, then as long as monies remain outstanding, we reserve the right to enter your premises at your expense and recover from there all Products which remain our property.
If you cannot accept delivery, we may re-arrange delivery provided that we reserve the right to charge you for any delivery costs incurred.
Upon delivery of the Product, you will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is your responsibility to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, you should either note this on the Proof of Delivery or refuse delivery of the Product.
We shall not be liable for discrepancies or damage evident on delivery where you accept delivery and sign the Proof of Delivery without amendment.
You may request a Proof of Delivery, provided that this request is made within 30 days of the dispatch confirmation and we shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.
You should notify us immediately and in any event no longer than 48 hours after delivery in the event that Product is found to be damaged on delivery, items are missing or the Product is not as specified in the Order Confirmation. If you need to return any Product, then please see our Returns policy below.
Other than the express provisions set out in these Terms, all other terms and the implied terms or warranties relating to the supply of Product or services are excluded to the fullest extent permitted by law.
In the event that you need to return Product, then a Sales Order No. must be obtained from us for each and every return so that we are able to administratively process your return, otherwise we have no means of identifying the Product being returned and this may result in difficulties in returning monies. You will be sent Sales Order No. acknowledgement by email. The Product/Product must be in the original manufacturer's packaging (which shall not be defaced) complete with accessories, manuals and documentation (if any). Except in the case of faulty Product, returned items not complying with these requirements will be rejected.
In the event that any Product Delivered to you do not correspond with the Product in the Order Confirmation, or have been Delivered to you by mistake, then you will be under a duty to take reasonable care of such Product and to contact us immediately no later than 14 days. We will then arrange for a courier to collect the Product and replacements to be supplied on a credit and recharge basis. We accept eligible returns within 30 days of customer receiving order.
Care of Product to be Returned:
Whilst in possession of the Product you will be under a duty to take reasonable care of them. We reserve the right to refuse a refund on Product returned which have been made unfit for resale or damaged whilst in your possession. We only accept returns within 30 days of customer receiving order.
Address for Returns of Product:
If you need to return Product to us for whatever reason, then please contact us at: Circumplast UK, 27 Lantree Crescent, Cambridge CB2 9NJ, England, UK